Frequently Asked Questions
We make staying with us fun, simple and easy. Reservations may be made with a Vacation Specialist by calling us at 1-800-371-0341 during operating hours or you may reserve online anytime. As soon as your reservation is processed, you will immediately receive a confirmation via email with instructions and details about your upcoming Smoky Mountain vacation.
Due to the high demand of our vacation rentals, we recommend that you reserve your vacation rental as soon as possible. You may reserve one of our Smoky Mountain cabin or condo rentals up to one year in advance.
What time is Check-In?
Check-in begins at 4PM Eastern Standard Time.
We require that that Registered Guest be the one to Check-In and must provide a valid form of ID. We cannot release the map or key code until the Registered Guest has completed all Check-In documentation and been verified.
What time is Check-Out?
Check-Out is at 11AM Eastern Standard Time.
You do not have to return to the office to Check-Out. Simply contact us at 1-800-371-0341 to inform us of your departure.
Where are we located?
Colonial Properties Cabin & Resort Rentals is located in the Smoky Mountain area of Tennessee. Our vacation rentals are found in Gatlinburg, Pigeon Forge, Sevierville and the Wears Valley areas.
Our physical office address is:
3049 Veterans Blvd | Pigeon Forge | TN | 37863
Enter your starting address below for Google directions.
What's the difference in a Cabin vs a Hotel?
Unlike a hotel, a cabin rental is similar to your own home. It is a private structure with no shared walls and added privacy. All of our Smoky Mountain cabin rentals feature fully equipped kitchens (Range, Microwave, Refrigerator, etc), central heating and air, private bedrooms with upgraded bedding and ample outdoor space like covered decks, screened porches and patios. Other features that many of our Gatlinburg and Pigeon Forge rentals offer are pool tables, game rooms, swimming pool access, fireplaces, indoor jetted tubs, multiple bathrooms, complimentary wifi, rocking chairs/outdoor furniture, views, privacy, upscale decor and so much more.
Often, our cabin lodging prices are cheaper than a hotel room. Especially if you divide the total cost by the number of guests a cabin rental can accommodate versus renting several hotel rooms for the same number of people.
Are we Pet-Friendly?
We have a limited amount of pet friendly rentals available. To view a complete list, CLICK HERE.
Is there internet access?
We do offer vacation rentals with high speed internet access. To view a complete list, CLICK HERE.
Additionally, we offer complimentary internet access at our Check-In Facility.
Is there an Age Requirement to rent a Cabin or Condo?
You must be 21 years of age to rent a 1 bedroom rental. For 2+ bedroom rentals, the age requirement is 25 years of age. A valid ID must be presented at Check-In.
How much snow do you receive in the winter months?
Winter weather conditions are difficult to predict in the mountains and may change without notice. We highly encourage you to be prepared for winter weather conditions. While snowfall is minimal in lower elevations (Gatlinburg, Pigeon Forge, Sevierville, etc), Newfound Gap Road from Gatlinburg, TN to Cherokee, NC in the National Park experiences significant snowfall from time to time - for National Park Road information, call 865-436-1200 x 631. Local area road crews do a great job to ensure safe road conditions. In the event of snow, main roadways will be treated first followed by secondary routes. Certain developments and Homeowner's Associations are responsible for maintaining their roadways. We cannot scrape, treat, or salt any roads due to local and state highway regulations.
How many nights can I rent?
All of our Smoky Mountain vacation rentals require a minimum stay of 2 nights. Certain periods of the year may require longer stays (holiday/peak periods). You may rent any of our vacation rentals up to 14 nights during a single visit. You can reserve your Smoky Mountain vacation getaway up to one year in advance.
Is there cell phone service?
In the Smoky Mountains, there are numerous peaks and valleys which may cause cell phone service to be unavailable or restricted in some areas. Certain cell phone carriers have better service than others. We have found Verizon to be the best. While inside the Great Smoky Mountain National Park, chances are, you will not have cell phone service. There are no cell phone towers located inside the National Park. Inside the city limits of Gatlinburg, Pigeon Forge and Sevierville, cell phone service is the best.
When are Fireplaces operational?
For vacation rentals equipped with a fireplace, they may be used from from October 1 thru April 30. They are turned off or not permitted for use at any other times.
Are linens provided in the Vacation Rental?
Your cabin or condo will be supplied with bed linens, towels, wash cloths, etc. for the maximum number of occupancy listed in the rental description. These are not replenished during your stay. If your rental is equipped with a washer/dryer, you may launder them for reuse.
Is there heat or air conditioning in my rental?
All of our Smoky Mountain Cabin or Condo rentals are equipped with central heat and air conditioning or the equivalent.
Is there plumbing in the vacation rentals?
All of our vacation rentals are equipped with modern day plumbing and fixtures. Many of our vacation cabin and condo rentals also feature upgraded jetted tubs and showers.
What kitchen supplies are provided in the Vacation Rentals?
All rental cabins and condos offer basic kitchen appliances such as stoves, refrigerators, microwaves, toasters, dishwashers, coffee makers and can openers.
Our Smoky Mountain cabin and condo rentals are supplied with your basic cookware (pots & pans), silverware, dinnerware, cups, glasses, etc.
If you need specialty cookware items such as a crock pot, blender, dutch oven, hand mixer or other items, we encourage you to bring those with you as they are not a necessarily supplied item and may or may not be furnished by the individual rental owner.