Covid-19 Updates

Yes, we are open and we are excited to welcome you back to the Smoky Mountains! 

Contactless Check-In and Check-Out

We give our guests the convenience of virtual check-ins and check-outs.

This allows you to go straight to your vacation rental without visiting our office, so that you can immediatedly begin to enjoy your vacation rental, without the hassle of a traditional check-in procedure.

Our vacation rentals are accessed via an electronic keyless entry system. The key code and address to your vacation rental will be provided to you prior to your arrival date. 

Upon departure, you will simply notify our office that you have left and we wish you safe travels going back home. 

It's as easy as that! 

Updated Cleaning Procedures

Here at Colonial Properties Cabin and Resort Rentals your enjoyment and safety are at the forefront of all that we do. 

Prior to Covid-19, our housekeeping staff used a rigorous 125-point cleaning checklist to ensure that you were checking into a clean and comfortable vacation rental. 

Moving forward, we have added additional measures to ensure that our vacation rentals meet and exceed CDC guidelines for cleanliness.

Easy Rescheduling and Cancellations

When making your reservation, we understand that travel plans can change. Therefore, we offer flexible rescheduling and cancellation options. 

When making a reservation, you will be offered our "Cancellation Promise." This will allow you to cancel or reschedule your reservation 14-days prior to your arrival date for 1 and 2 bedroom vacation rentals, and 30-days prior to your arrival date for vacation rentals that are 3 bedrooms or larger. 

In the event that you do not purchase the "Cancellation Promise," there will be no refunds or cancellations.

To learn more about our Rental Policies, click here