Smoky Mountain Vacation Rental Owners

Posted on 8/11/2022

Why Guests Prefer to Book with Vacation Rental Management Companies

Guests hunting for the perfect vacation cabin can browse third-party sites called aggregators, like Airbnb or Vrbo. They can book directly with do-it-yourself owners. Or they can turn to professional vacation rental management companies. Let’s look at the benefits that make that last option the one guests prefer.

Save money on fees

Vrbo booking fees can range from 6 percent to 15 percent of the total cost and Airbnb charges range from under 14 percent to as high as 20 percent, according to travel website Upgradedpoints.com. When guests book with rental management companies, they don’t pay those fees.

Save money with discounts

Rental management companies offer deals and discounts that don’t appear on aggregator sites, such as reductions for direct bookings and special rates for military members.

More choice of properties

Savvy vacationers know that many properties don’t appear on aggregator sites. Property management companies feature cabins guests won’t find listed elsewhere.

Local knowledge

With a locally based property management company, guests get expertise about the area, from staffers who live near the properties they rent out.

“Should we stay in Gatlinburg or Pigeon Forge? Is there a grocery store within 10 minutes of this cabin? Which are the most family-friendly restaurants?” A local property manager can provide details like those, but an aggregator website is just that–a website, without local knowledge.

Answers to detailed questions

Guests want quick answers to specific questions. “Which cabins in your inventory have a bedroom on the main floor, for someone who can’t climb stairs?” “Can we use the fishing pond I see in the photos?” Try getting a rapid answer to those questions from an aggregator website.

Fast response, 24/7

Guests like knowing any problem will get swift attention from someone who’s minutes away and who can be reached day or night.

Guests prefer professional managers

What about cabin owners who want to handle their own rentals? A study found that guests would rather book vacation properties through professional rental companies than rent directly from property owners.

VRMIntel.com found that 68 percent of travelers who have stayed in both a professionally managed vacation rental and in an owner-managed rental preferred the professionally managed stay. Guests cited the “peace of mind” they got when dealing with a rental company rather than an individual.

Learn more about how Colonial Properties Cabin and Resort Rentals can make your life as a vacation rental owner easier, and more profitable too!

Contact our Owner Success Team at 865-365-0240 today.

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